Imagine you're an IT Support Specialist seeking your next challenge - a role with greater responsibility, where your expertise enhances operational efficiency and supports a more sustainable future. If you're proactive, hands-on, and service-minded, and ready to make a real impact, read on - this opportunity could be exactly what you're looking for.

About the role

As an IT Support Specialist at SkyNRG, you will play a crucial role in our IT team, ensuring colleagues can work efficiently from anywhere. We are actively seeking someone with previous IT helpdesk experience and a strong background in Service Management, specifically incident management, to be the first point of contact for IT queries and ensure our IT systems run smoothly. While the focus is currently on the digital workplace, new platforms for CRM, HRIS, and others will soon be included.

Your tasks will involve providing technical and functional support, manning the SkyNRG IT Helpdesk, assisting with new IT implementations, expanding our technology infrastructure, maintaining data control, and ensuring strong IT security. You will manage daily IT operations, support SkyNRG’s global team, and contribute to various improvement projects.

As SkyNRG expands rapidly and globally, there will be significant opportunities for professional growth. You will have the chance to take on more complex topics and develop your skills in a fast-paced, dynamic environment.

Key Responsibilities:

• Provide first-line IT support for employees and resolve issues promptly.
• Take a hands-on approach to setting up and maintaining IT devices, such as conferencing tools, workplace peripherals and some network devices.
• Manage access to SharePoint, Teams, and other enterprise applications.
• Administer the SkyNRG Helpdesk system (e.g., Jira/ServiceNow).
• Support the integration of new platforms, including CRM and HRIS, within the existing IT landscape.
• Manage software/tooling requests and maintain IT performance, ensuring data security.

Your profile

As a growing company in a rapidly developing industry, we are looking for someone who likes to play an active role in operationally supporting our business and is not afraid of change. Ideally, you recognise yourself in the following:

• At least 5 years’ experience in IT support, with a strong emphasis on 1st level operational support and troubleshooting hardware and software issues.
• Demonstrable experience with IT Service Management (ITSM) tools, such as Jira or ServiceNow, with a focus on incident management and service management.
• Proficiency in managing and supporting Microsoft 365 (preferably E5) in a medium-sized, international company.
• Effective communication skills in English.

Nice to haves:

• Experience managing Microsoft Intune, Autopilot, and Mobile Device Management (MDM).
• Microsoft 365 certifications such as Administrator Expert, Endpoint Administrator Associate or Teams Administrator Associate.

Soft Skills:

• A proactive, hands-on attitude and ability to work independently.
• Strong problem-solving skills and a willingness to learn recent technologies.
• An organized and structured approach to managing tasks.
• Excellent communication and collaboration skills to support colleagues with varying levels of IT knowledge.

Studies have shown that women and members of minority groups are less likely to apply for a job unless they meet every single requirement. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply anyway. We are dedicated to building a diverse, inclusive, and authentic workplace.

What we offer

• A unique working experience in a rapidly scaling-up company at the forefront of sustainable aviation.
• An inspiring international work environment in a fast-growing and innovative industry.
• A job in the city centre of Amsterdam with a competitive salary.
• A great opportunity to work in a multidisciplinary, committed, and talented team.
  
• Work where it feels best for you: we offer flexible (hybrid in-office/remote) working arrangements.
  
• Dedicated budget for professional development.
• Generous employer pension contribution.
• Paid Volunteering Day.
• Up to two additional vacation days for choosing sustainable travel options for your holidays.
• Lease a Bike plan.
• Access to our electric company boat, (commuting travel reimbursement), free organic lunches, a gym in the office and social activities – all part of the deal!

About SkyNRG

At SkyNRG, we are on a mission to revolutionize the aviation industry by making sustainable aviation fuel (SAF) the new standard. As pioneers in this field, we are dedicated to reducing the carbon footprint of air travel and leading the charge towards a more sustainable future.

Founded on the principles of innovation, sustainability, and excellence, SkyNRG collaborates with airlines, governments, and other stakeholders to create scalable, sustainable fuel solutions. Our commitment goes beyond producing SAF; we aim to reshape the aviation fuel supply chain, ensuring that sustainability is embedded at every level.

SkyNRG is a dynamic scale-up, offering the excitement and growth opportunities of a startup with the stability and ambition of a well-established company. As a member of our team, you will have the unique chance to shape the future of sustainable aviation fuel from the ground up. Your contributions will have a direct impact on our success and the industry as a whole.

Why join a scale-up like SkyNRG: 

• Innovation-Driven Culture: Be part of a team that encourages creativity and out-of-the-box thinking to solve complex challenges. 
• Rapid Growth Opportunities: As a scale-up, we offer significant opportunities for career advancement and personal development.
• Dynamic Work Environment: Enjoy a fast-paced, collaborative atmosphere where your ideas and initiatives are valued and supported.
• Sustainability Impact: Contribute to a mission that makes a real difference in reducing the aviation industry's carbon footprint and promoting environmental responsibility.
• Industry Leadership: Work alongside industry leaders and experts who are dedicated to setting new standards for sustainable aviation.

Our team comprises around 80 passionate professionals from diverse backgrounds, all united by a common goal: to drive the future of sustainable aviation. We value creativity, entrepreneurial spirit, and pragmatic problem-solving. At SkyNRG, you will find a dynamic and collaborative environment where your ideas can flourish and make a tangible impact on the world. 

Is this you?

Are you ready to take your career to new heights with SkyNRG? Explore our opportunities and become part of a pioneering force in sustainable aviation. Together, we can create a cleaner, more sustainable future.

For more information about SkyNRG visit www.skynrg.com.

Please do not contact us for sales purposes or intermediary services.

At SkyNRG, we deeply value inclusion and diversity. As an equal opportunity employer, we are dedicated to ensuring every applicant has a fair chance, irrespective of race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, disability, or any other legally protected characteristics.